Management – Course Outline (downloadable)

Course Outline

Day 1 Management
Introduction & Overview
Role of the Manager
What is a manager?
What do your people need?
What does your boss expect?
The identity of a manager
Transition from professional to manager
The management job
10 things all managers do

Strategic Objectives
Understand the organisation’s objectives
Clarify your own objectives
Setting objectives for staff

Managing Expectations
Stakeholder map and analysis
Clarifying what can be achieved and what can’t
Managing upwards and sideways

Effective Delegation
Delegation Traps
5 step process for successful delegation